My confidence with the Kia brand has diminished given how they handled the whole situation.
BHPian Dejay recently shared this with other enthusiasts.
I absolutely loved the smooth shifting of my Kia Seltos diesel manual (HTK Plus) until an incessant hum started to appear. The KIA service associate tried to dismiss it as a minor issue saying it could be the tires. But having realized the seriousness of the situation, I told them to do a thorough check-up.
To my horror, the sound was indeed coming from the gearbox. They tested the gear oil and found traces of metal in it. Apparently there is a faulty bearing and the hum was coming from there. I asked the KIA team to replace the entire gearbox and its components since it is a new car (only 9 months old). My concern was that if this is due to a faulty bearing, other parts may also be damaged due to friction. But the company categorically refused to do so and the only solution offered was the replacement of the defective bearing.
This event left me completely dissatisfied with the KIA brand and service. This may be a manufacturing defect and other cars in the same series may also be affected. But the company isn’t even interested in investigating that angle.
Manufacturing is a complex process and it is understood that sometimes defects may occur. But it’s how brands deal with those incidents on which trust can be built or eroded. In my case, trust with the KIA brand has gone down considering how they handled the whole situation.
It’s ironic that on the one hand there is a big marketing push in the mainstream media celebrating the KIA brand but on the other hand they even manage to disappoint customers like me who were once fans.
Here is what GTO should say about it:
It’s disappointing, but with their sales volumes increasing to such huge levels, new Hyundai-Kia cars are facing an unusually high amount of hassles and problems. I’ve noticed this trend for about 3-4 years and as mentioned before = our brand new multimedia test cars had minor issues. They better settle things to protect their reputation. Especially important with the level of technology they offer to the mass market (bucket load of electronic gadgets, dual-clutch AT, turbo-petrol, etc.).
All I can say is if you own a Hyundai-Kia, make sure you get the maximum extended warranty possible.
Here is what BHPian ajayc123 should say about it:
You might have been better off replacing the faulty bearing. Who knows, even the replacement gearbox may also have faulty bearings.
Not a good start at all. Hope you have a good trip ahead.
Here is what BHPian shancz should say about it:
Too bad and shocking especially in something as basic as an MT!
GTO’s comments show the seriousness of the situation.
Lately I have noticed a lot of problems in Hyundai/Kia cars related to powertrains. Afraid of how the situation would be like 5 years later for the owners. I hope it’s just a faulty bearing, but I don’t think their analysis and fixes can be disputed or entertained. You will need to drive it to release the fix and report it to them if it happens again.
As mentioned, get the maximum possible warranty and request an extended warranty from them, free of charge, as your car may still have potential issues that will show up at a later date.
Check out BHPian’s comments for more ideas and information.